Computer technician

Education: Other trades certificate or diploma. Work setting: Computer hardware or software retailer/wholesaler. Tasks: Report on the performance of computer systems and networks. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Certificates, licences, memberships, and courses : Apple Certified Technical Coordinator (ACTC) Certification. Associate Computing Professional (ACP). Cisco certified network associate. Citrix certified professional (CCP). IBM Certification. Information technology infrastructure library (ITIL) Certification. International Software Testing Qualifications Board (ISTQB) Certification. Microsoft Certified Solutions Associate (MCSA). Microsoft Dynamics Certification. Microsoft SQL Certification. Microsoft certified solutions associate (MCSA). Network+ Certification. VMware certified professional. Certified Computing Professional (CCP). Certified Management Consultant (CMC). Information Systems Professional (ISP). Project Management Professional (PMP). Computer and technology knowledge: Android. BMC Remedy. IBM AS/400. Information Technology Infrastructure Library (ITIL). Jira. Magento. Mainframe. Shell script. iOS. MAC. Linux. Unix. JavaOS. Device drivers. Networking software. Networking hardware. Intranet. Internet. Servers. Desktop applications. Enterprise Applications Integration (EAI). File management software. Security software. Word processing software. Presentation software. Mail server software. Communication software. Image editing software. Project management software. Programming software. HTML editing software. Website creation and management software. Business diagram software. Desktop publishing software. Mapping and data visualization software. Database software. Programming languages. Software development. Computer-aided design (CAD). Mac OS. MS Active Directory. Zendesk. Data analysis software. JavaScript. MS Office. MS Windows. Oracle. SQL. Spreadsheet. TCP/IP. Visual Basic. XML. Area of work experience: Quality assurance or control. Specialization or experience: Green economy sector. Area of specialization: Project management. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sound discrimination. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Own tools/equipment: Computer. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: 7 months to less than 1 year. Employment terms options: Evening. Morning. Day. Overtime required. Overtime available. Green job: Involves duties and responsibilities that lead to positive environmental outcomes. Health benefits: Dental plan. Health care plan. Vision care benefits.