Assistant manager - retail

*Critical Success Factors:* * *Directly assist the General Manager in overall restaurant Operation.* * *Lead each shift ensuring it delivers on expectations for service and quality standards.* * *Coordinate multiple tasks while maintaining required standards and systems* * *Use operational experience, good judgement and knowledge of procedures to handle any issues that may arise during the shift* * *Able to respond positively to all customer concerns and resolve to their satisfaction* * *Ensure health and safety and food safety regulations are followed on every shift* *Reporting directly to the General Manager, this position is responsible for ensuring that the team executes on a positive Employee Experience and great Customer Experience on a day-to-day basis.* \* Key Accountabilities/Responsibilities: Team Leadership * Support the General Manager in coaching fellow employees by offering both positive and constructive feedback where appropriate * Maintain positive employee engagement with continuous communication and clear direction. * Promote a working environment that fosters teamwork, honesty and mutual respect by setting a positive example for employees to follow Customer Focus/Hospitality * At all times, provide a positive image of the company to both employees and customers * Ensure the appropriate service levels are delivered in restaurant to assist in improving the customer experience * Follow-up with all imperfect customer experiences by ensuring that every customer leaves happy Standards/Operations * Manage all areas of operations by ensuring the highest levels of service for our customers. * Meet and exceed proper food Quality standards and ensure proper procedures are followed. * Work together with employees to ensure Safe Food handling procedures are followed. * Responsible for following restaurant opening and closing procedures. * Ensure employees are in proper dress, and are organized and positioned for their shift. * Successfully complete Prep Checklist and Food Safety Log before every revenue period * Responsible for ensuring that each shift is prepared to receive customers by being ?Rush Ready? * Ensure proper cleaning and maintenance of facilities, equipment, and exterior while on shift Administrative * Adhere to all cash handling operating procedures * Complete cashout procedures * Complete mid day and end of day sales reports * Assist General Manager control labour cost by adjusting hours to meet customer demand * Assist General Manager with maintaining product levels. * Assist General Manager in growth of the company business. Qualifications/Skills/Experience Minimum 25 years of age Successful completion of Secondary School diploma ? preferred \* Proficient in English orally and written A minimum of 2-years Management experience in the QSR industry Excellent ability to multi-task and coordinate others Valid Food Safety Certification Job Type: Full-time Job Types: Full-time, Permanent Pay: From $45,000.00 per year Benefits: * Discounted or free food * Flexible schedule Work Location: In person