User support technician

Education: College/CEGEP. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Provide advice and training to users in response to identified difficulties. Provide business systems, network and Internet support to users in response to identified difficulties. Troubleshoot, maintain and upgrade web server hardware and software. Computer and technology knowledge: MAC. Device drivers. Networking hardware. Desktop applications. MS Office. MS Windows. Experience: No experience (will train).