user support analyst

Languages English Education Bachelor's degree Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Manufacture Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Experience and specialization Computer and technology knowledge MS Office MS Windows SQL Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Sound discrimination Combination of sitting, standing, walking Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Benefits Health benefits Dental plan Health care plan Financial benefits Registered Retirement Savings Plan (RRSP)