Manager, restaurant

Restaurant Manager - Job DescriptionTitle Restaurant Manager Reports To General Manager and/or Restaurant Owner Summary The Restaurant Manager is responsible for coordinating, supervising and directing all aspects of restaurant and kitchen operations, while maintaining a profitable restaurant outlet, high quality products and service levels. The Restaurant Manager is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Core Competencies * Customer Focus * Communication * Energy & Stress * Team Work * Quality Orientation * Time Management * Adaptability/ Flexibility * Creative and Innovative Thinking * Decision Making and Judgement * Planning and Organizing * Problem Solving * Result Focus * Accountability and Dependability * Ethics and Integrity * Mediating and Negotiating * Providing Consultation * Leadership * Coaching and Mentoring * Staff Management * Enforcing Laws, Rules and Regulations * Mathematical Reasoning * Development and Continual LearningJob Duties * Ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion. * Ensure maximum security in all areas under your control. * Liaise with customers. * Ensure that stations have their correct materials in place. * Ensure that faults and defects are reported to Maintenance and acted on appropriately without delay. * Maintain high standards of morale and personal appearance of all staff. * Ensure fair and equitable discipline. * Investigate and action the causes of staff grievances. * Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified. * Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions. * Ensure regular reviews of all required stock and operating equipment at specified intervals. * Ensure that operating equipment is used properly and not abused * Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information. * Hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly. * Supply feedback on guest letters and comments in a timely fashion. * Maintain a high degree of interest in self-development, displaying this by making suggestions for realistic improvements.Requirements * Post Secondary education (B.Comm or Hospitality) and/or * 3-5 years of direct work experience in a management capacity * Experience in all aspects of customer service and people management * Demonstrated ability to lead and direct a team * Strong working knowledge of hospitality industry principles, methods, practices, and techniques * Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments * Exceptional conflict resolution, negotiation, and objection handling skills * Able to respond quickly in a dynamic and changing environment * Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. * Good training, coaching, and mentoring skills are essential * Knowledge of cost analysis, fiscal management, and budgeting techniques * Able to effectively communicate both verbally and in writing Job Posting ? Restaurant Manager Tim Hortons requires a motivated, energetic and career-minded Restaurant Manager responsible for the coordination, supervision and direction of all aspects in our restaurant and kitchen operations. The Restaurant Manager will be expected to maintain a profitable restaurant outlet, high quality products and service levels at all times. The Restaurant Manager is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll bud