front desk agent

Languages English Education No degree, certificate or diploma Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Provide customer service Benefits Other benefits Free parking available On-site amenities On-site recreation and activities Team building opportunities Parking available