Front desk agent

*Now Hiring: Front Desk Agent ? Join Our Hospitality Team! * Are you energetic, guest?focused, and ready to be the heartbeat of a busy hotel? We?re looking for a *Front Desk Agent* who thrives in a fast?paced environment and takes pride in delivering exceptional customer service from check?in to check?out. If you love creating great guest experiences and want to grow in the hospitality industry, this role is for you. *Position: Front Desk Agent* *Requirement:* Must have a valid Canadian Work Permit *Availability:* Must be able to work *all shifts* ? days, evenings, and night audit ? *any day of the week* *About the Role* As a Front Desk Agent, you are the face of the hotel. You?ll represent the property throughout every stage of the guest stay, ensuring comfort, satisfaction, and smooth operations. You?ll work closely with all departments to deliver superior customer care and uphold our high standards. *Key Responsibilities* * Maintain accurate records of vacancies, reservations, and room assignments * Handle same?day and future reservations; follow proper cancellation procedures * Understand room types, locations, and rates * Register guests, assign rooms, and accommodate special requests * Coordinate room status updates with housekeeping * Communicate maintenance needs to the engineering/maintenance team * Use persuasive selling techniques to promote rooms and hotel services * Stay informed about daily hotel activities and meetings * Report unusual occurrences or guest requests to management * Resolve guest complaints professionally and courteously * Process check?outs and handle monetary transactions accurately * Protect guest privacy and secure sensitive information * Maintain a polished, professional appearance and demeanor * Perform additional duties as assigned *Qualifications* * High school diploma or equivalent * Previous hotel or customer?service experience preferred * Clear, professional communication skills * Knowledge of local area, events, and attractions * Ability to follow credit, cash handling, and security procedures * Willingness to learn safety, emergency, and accident?prevention protocols * Comfortable using front office systems and equipment * Strong telephone etiquette * Flexible schedule ? including weekends and holidays *Why You?ll Love Working With Us* * A supportive team environment * Opportunities to grow within the hotel * A role where your professionalism and personality truly shine * The chance to make every guest?s stay memorable Job Types: Full-time, Part-time Pay: From $15.70 per hour Benefits: * Dental care * Extended health care * Vision care Experience: * customer service: 1 year (required) Work Location: In person