Customer service representative - call centre

Job Overview: We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will be proficient with a strong focus on delivering exceptional customer service. As a Customer Service Representative, you will play a key role in assisting customers, resolving inquiries, and promoting customer satisfaction. Responsibilities: - Handle incoming customer inquiries via in person, phone, email, and chat in a professional and timely manner. - Provide accurate information about products and services to customers. - Assist customers with order placement, product inquiries, and issue resolution. - Utilize Data entry skills to accurately document customer interactions and transactions. - Demonstrate excellent Phone etiquette while interacting with customers. - Collaborate with the sales team to identify opportunities for Upselling and cross-selling products. - Communicate effectively with customers to ensure their needs are met. - Analyze customer feedback to improve service quality and enhance the customer experience. Qualifications: - Proficiency in English is required; additional fluency in other languages is a plus. - Previous experience in Automotive Customer service or related field is preferred. - Strong Sales acumen with the ability to promote products effectively. - Excellent Data entry skills with high attention to detail. - Outstanding Phone etiquette and communication skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Strong problem-solving skills and a customer-oriented mindset. Must have good clean driving record. If you are a dedicated individual with a passion for providing top-notch customer service, we invite you to apply for the Customer Service Representative position. Join our team and be part of a company that values customer satisfaction and employee growth. Job Type: Full-time Pay: From $18.56 per hour Education: * Secondary School (preferred) Experience: * Customer support: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person