Customer service representative - call centre

At Manning Equine Veterinary Services, we pride ourselves on providing high quality compassionate care for the health and success of each horse through trusting and lasting relationships with our clients. We?re looking for a friendly, professional, and organized individual to join our growing equine clinic in a part-time, permanent office role, becoming the third member of our supportive and collaborative office team. As the first point of contact for our clients, you will play a key role in creating a welcoming and efficient environment. *Customer Service Representative * *Requirements:* * A background in and passion for all things equine * Strong customer service skills with the ability to manage client requests and the needs of our veterinarians at our fast-paced practice * Keen attention to detail and accuracy with the ability to multi-task * Comfortable with current technology including Microsoft Office, Google Drive, and phone-based messaging services, with the ability to quickly to learn new systems * The ability to work both independently and as part of team * Strong writing skills including spelling and grammar * Adaptable and forward-thinking, with the ability to manage competing priorities, triage changing demands, and stay organized and detail-oriented in a fast-paced environment. *Responsibilities: * * Answering and directing incoming communications * Managing appointments and scheduling * Maintaining office files, records and documentation * Billing, payments and estimates * Ordering and inventory management * Maintaining a tidy and organized work environment The position runs five days per week (Monday to Friday), with some flexibility in day-to-day scheduling, totalling an average of 24 hours per week. We offer competitive wages and opportunities to learn and grow as a team member. Please send your resume to office@manningequinevet.com, attention Kelly Howling. Join the Manning Equine team, where we?re passionate about ?Treating Your Unicorns Like Our Own?!? Pay: $20.00-$24.00 per hour Benefits: * Company events * On-site parking Application question(s): * Do you have a strong knowledge of / background in working with horses? Work Location: In person