Assistant executive housekeeper

_Millcroft Inn & Spa is currently seeking an Executive Housekeeper to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team._ _Job Title: Executive Housekeeper_ _Location: 55 John St, Alton, ON L7K 0C4_ _Property: Millcroft Inn & Spa_ _This posting is for an __*existing vacancy*_ _within Lais Hotel Properties Limited._ *Position Summary: *Administers the housekeeping/laundry functions for the facilities including restaurants, public areas, spas, and guestrooms ensuring that departmental objectives are met both financially and qualitatively. *Duties and Responsibilities:* · *Providing personalized and exceptional guest service at every given opportunity* · Accountable the General Manager, Housekeeping Supervisors, Laundry, Guests and Team Members · Supervises and directs Room Attendants, Night Cleaners, Housepersons · As Duty Manager, supervise all duty staff in hotel (rotating approx. once per month) · Directly responsible to ensure that the property is clean at all times · Directly responsible that ongoing maintenance of furniture, carpeting, equipment and supplies required, are in the highest quality/condition and working order as per Hotel Standards for a four-diamond rating · Planning and scheduling of staff for housekeeping/ laundry department to meet daily requirements · Ensures all LHPL properties? laundry is collected cleaned, pressed and returned to the individual property in a timely fashion · To ensure sufficient levels of operating equipment for all properties periodically taking a full inventory to ensure replenishment happens as required · Human Resource function related to recruitment, training, motivating and progressive corrective action · Responsible for preparing and maintaining departmental budget objectives within company guidelines · Prepare housekeeping reports as required with respect to inventory levels, staffing, and maintenance and capital improvements as required · Ensure Guest services are delivered promptly and efficiently as per company?s quality standards · Meeting established up-selling and sales goals · Having a thorough knowledge of Lais Hotel Properties? products and services · Suggesting additional products and services meeting our Guests? specific preferences · Assessing Guests? individual needs to meet standards for additional products and services · Actively seeking ways to meet Guests? product or service needs · Responsibility for ongoing safety compliance by staff including training, monitoring, overseeing and recommending safe work practices · Assist in coordination of planning special events with respect to staff requirements, logistics of space requirements, rooms, etc. · Filling duty manager shifts when required · All other duties as required *Technical/Managerial/Administrative Requirements:* · Safety training required · Some supervisory training in employment legislation is required · Must be current on issues and changes within the hospitality industry · Good analytical skills required to anticipate future conditions and respond to needs of those situations · A sound knowledge and understanding of all hotel and restaurant operations *Professional Requirements:* · Minimum of Grade 12 required · College education or diploma in hospitality industry is considered an asset, but is not a requirement · Entry to Intermediate Level computer literacy such as Word processing and spreadsheet programs · Hospitality industry specific training (courses, seminars) to keep current in the industry is required · Highly recommended 5-7 years in the hospitality industry (preferably in the area of housekeeping) · Previous up-selling and/or sales experience is considered an asset *Personal Attributes:* · Excellent communication skills both written and oral · Highly adaptable and flexible individual who is able to adjust to rapidly changing work demands · Must be depe